FAQ

Top 5 FAQ

• What do I need to sign up with MILES?
• How does billing work?
• How does a rental work?
• Where can I park my car?
• How, when and where do I refuel?

Rates & Billing

• Standard rates
• Hourly & daily rates

Signing up

• What do I need to sign up with MILES?
• What does it cost to sign up?
• How does the sign up work?
• How do I verify my documents?
• I don't want to continue my registration. What now?
• I want to register but I can't validate my email address or mobile phone number. What now?

Account & App

• Personal data & security
• Payment
• Wallet, credit & voucher codes

MILES for Business

• What is MILES for Business?
• Who can sign up for MILES for Business?
• How much does MILES for Business cost?
• How does the registration for MILES for Business work?
• What happens after signing up for MILES for Business?
• How do I activate MILES for Business in the MILES app?

MILES Pass

• What does MILES Pass mean?
• Which MILES Passes exist?
• The MILES Pass system has changed: What are my options if I don't like the new passes?
• The MILES Pass system has changed: What are my options if I don't like the new passes?
• MILES Pass Silver (old, purchased before 27.11.24)
• MILES Platinum Pass (old, purchased before 27.11.24)

Vehicles

• Small cars (S)
• Compact cars (M)
• Vans (L)

MILES business area

• About the business area
• MILES cities Belgium
• City-to-City

Reservation & Rental

• Before the trip
• During the trip
• After the trip

Parking

• How can I park my MILES?
• MILES parking rules overview - Do's and Dont's
• How do I activate the parking mode without terminating my rental?
• What are the red zones on the map in the MILES app?
• Can I park my MILES outside the business area?
• Can I park my MILES at the airport?

Refueling

• Refueling at a glance
• When do I have to refuel?
• Diesel or gasoline (petrol)? What should I fill up?
• How do I start the digital refueling process in the app?
• The digital refueling process cannot be started. What now?
• When do I get a bonus for refueling?

Accident & Breakdown

• How am I insured with MILES?
• Can I reduce the deductible?
• I had an accident. What do I have to do?
• I can't see a damage on my MILES. Do I still have to report the accident?
• What happens if I don't report an accident?
• What do I tell the other party?

Traveling abroad

• Before a trip abroad
• During a trip abroad
• After a trip abroad

Airport

• How much does it cost to park my MILES at the airport?
• Antwerp International Airport
• Brussels National Airport

Cooperations

• MILES deals

• Mobility partners