FAQ

Top 5 FAQ

• What do I need to sign up with MILES?
• How does the billing work?
• How does a rental work?
• Where can I park my car?
• How, when and where do I refuel?

Rates & Billing

• Standard rates
• Hourly & daily rates

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Signing up

• What do I need to sign up with MILES?
• What does it cost to sign up?
• How does the sign up work?
• How do I verify my documents?
• I don't want to continue my registration. What now?
• I want to register but I can't validate my email address or mobile phone number. What now?

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Account & App

• Personal data & security
• Payment
• Wallet, credit & voucher codes

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MILES Pass

• What does MILES Pass mean?
• MILES Pass Silver
• MILES Pass Platinum
• How do I book a MILES Pass?
• How can I pay for my MILES Pass?
• How can I upgrade or downgrade my MILES Pass?

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Vehicles

• Small cars (S)
• Compact cars (M)

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MILES business area

• About the business area
• MILES cities Belgium
• City-to-City

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Reservation & Rental

• Before the trip
• During the trip
• After the trip

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Parking

• How can I park my MILES?
• MILES parking rules overview - Do's and Dont's
• How do I activate the parking mode without terminating my rental?
• What are the red zones on the map in the MILES app?
• Can I park my MILES outside the business area?
• Can I park my MILES at the airport?

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Refueling

• Refueling at a glance
• When do I have to refuel?
• Diesel or gasoline (petrol)? What should I fill up?
• How do I start the digital refueling process in the app?
• The digital refueling process cannot be started. What now?
• When do I get a bonus for refueling?

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Accident & Breakdown

• How am I insured with MILES?
• I had an accident. What do I have to do?
• I can't see a damage on my MILES. Do I still have to report the accident?
• What happens if I don't report an accident?
• What do I tell the other party?
• The cockpit shows a warning light. What do I do?

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Traveling abroad

• Before a trip abroad
• During a trip abroad
• After a trip abroad

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Airport

• Antwerp International Airport
• Brussels National Airport

• Top 5 FAQ
• Rates & Billing
• Signing up
• Account & App
• MILES Pass
• Vehicles
• MILES business area
• Reservation & Rental
• Parking
• Refueling
• Accident & Breakdown
• Traveling abroad
• Airport