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WHAT THE FAQ?
MILES
FAQ
FAQ
Top 5 FAQ
What do I need to sign up with MILES?
How does the billing work?
How does a rental work?
Where can I park my car?
How, when and where do I refuel?
Rates & Billing
Standard rates
Hourly & daily rates
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Signing up
What do I need to sign up with MILES?
What does it cost to sign up?
How does the sign up work?
How do I verify my documents?
I don't want to continue my registration. What now?
I want to register but I can't validate my email address or mobile phone number. What now?
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Account & App
Personal data & security
Payment
Wallet, credit & voucher codes
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MILES Pass
What does MILES Pass mean?
MILES Pass Silver
MILES Pass Platinum
How do I book a MILES Pass?
How can I pay for my MILES Pass?
How can I upgrade or downgrade my MILES Pass?
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Vehicles
Small cars (S)
Compact cars (M)
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MILES business area
About the business area
MILES cities Belgium
City-to-City
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Reservation & Rental
Before the trip
During the trip
After the trip
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Parking
How can I park my MILES?
MILES parking rules overview - Do's and Dont's
How do I activate the parking mode without terminating my rental?
What are the red zones on the map in the MILES app?
Can I park my MILES outside the business area?
Can I park my MILES at the airport?
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Refueling
Refueling at a glance
When do I have to refuel?
Diesel or gasoline (petrol)? What should I fill up?
How do I start the digital refueling process in the app?
The digital refueling process cannot be started. What now?
When do I get a bonus for refueling?
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Accident & Breakdown
How am I insured with MILES?
I had an accident. What do I have to do?
I can't see a damage on my MILES. Do I still have to report the accident?
What happens if I don't report an accident?
What do I tell the other party?
The cockpit shows a warning light. What do I do?
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Traveling abroad
Before a trip abroad
During a trip abroad
After a trip abroad
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Airport
Antwerp International Airport
Brussels National Airport
Top 5 FAQ
Rates & Billing
Signing up
Account & App
MILES Pass
Vehicles
MILES business area
Reservation & Rental
Parking
Refueling
Accident & Breakdown
Traveling abroad
Airport
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